Refund Policy

30-Day Risk-Free Guarantee

We stand by the quality of our products. If your order arrives damaged or defective, you're eligible for a full refund—no questions asked.

For returns not related to damage or defects, you have 30 days from the date of delivery to initiate a free return.

Eligibility for Refunds

To be eligible for a refund, your item must be:

  • Returned within 30 days of delivery
  • In its original condition and packaging
  • Unused (unless defective or damaged)
  • Accompanied by proof of purchase

How to Request a Refund

  1. Contact us at support@flexbubbler.com with your order number
  2. Provide photos if the item is damaged or defective
  3. We'll provide you with a return shipping label (if applicable)
  4. Ship the item back to us
  5. Once received, we'll process your refund within 5-7 business days

Return Shipping

For damaged or defective items, we provide a free return shipping label.

For returns not related to damage or defects, return shipping fees are the responsibility of the customer.

Refund Processing

Once we receive your returned item, we'll inspect it and process your refund. The refund will be issued to your original payment method within 5-7 business days.

Please note that depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.

Exchanges

We currently don't offer direct exchanges. If you'd like a different color or need to replace a defective item, please request a refund and place a new order.

Non-Refundable Items

The following items are not eligible for refunds:

  • Items returned after 30 days
  • Items that show signs of use or damage (unless originally defective)
  • Items without proof of purchase

Questions?

If you have any questions about our refund policy, please contact us at support@flexbubbler.com or visit our contact page.